Refund policy
MEORIN Returns & Refunds Policy
Last updated: September 2026
We want you to feel confident when purchasing from MEORIN. Because our ceramic objects are carefully selected and packaged for international delivery, please review the following return and refund conditions before placing your order.
7-Day Return Window
For eligible non-defective items, you may request a return within 7 calendar days of delivery.
To qualify for a return, the product must be:
- unused;
- undamaged;
- in its original condition;
- returned with its original packaging where reasonably possible; and
- accompanied by sufficient order information to identify the purchase.
Return requests submitted more than 7 calendar days after delivery may not be accepted.
Change-of-Mind Returns
If you wish to return an item because of:
- change of mind;
- personal preference;
- size or styling expectations; or
- another reason unrelated to product damage or quality,
the customer is responsible for the return shipping cost.
Original outbound shipping costs, where separately charged, are generally non-refundable unless required by applicable law.
Return Authorization
Please contact us before returning any item.
Do not send products back without receiving return instructions from MEORIN.
Once your return request is approved, our Customer Care team will provide the applicable return instructions and return address.
Return Location
Approved returns are currently processed through our return facility in:
Shenzhen, China
Customers should carefully consider international return shipping costs before requesting a non-defective return.
Damaged Items
Ceramics are fragile products, and while we take care with protective packaging, damage can occasionally occur during international transportation.
If your product arrives damaged, please contact us within:
12 hours of confirmed delivery
Please provide:
- your order number;
- clear photographs of the damaged product;
- photographs of the outer shipping carton;
- photographs of the internal packaging; and
- video evidence where reasonably available.
Please retain the damaged item and all packaging until we confirm that they are no longer required for assessment.
Resolution for Damaged Items
After reviewing the evidence, MEORIN may provide an appropriate resolution based on the nature and extent of the damage, which may include:
- partial refund;
- full refund;
- replacement; or
- another mutually agreed solution.
The appropriate remedy will depend on the circumstances of the individual case.
Incorrect Item Received
If you receive an item different from what you ordered, please contact us promptly with photographs and your order information.
If confirmed, MEORIN will arrange an appropriate resolution.
Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method.
Your bank, card issuer, PayPal, or payment provider may require additional processing time before the funds appear in your account.
Non-Returnable Situations
A return or refund may be declined where:
- the return request is made outside the applicable return period;
- the item has been used;
- the item has been damaged after delivery;
- parts or accessories are missing;
- the item is returned without authorization;
- insufficient evidence is provided for a damage claim; or
- the returned item is materially different from its condition at delivery.
Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.
Contact
For returns, refunds, or damaged-item claims:
MEORIN Customer Care
Email: support@meorin.com