Request window
Within 7 calendar days of receipt
For a non-quality return, contact support@meorin.com within 7 calendar days after receiving your order. Please include your order number and the reason for the request.
Support
Returns & Refunds
We hope each object finds its place. If a non-quality return is needed, the process below explains the request window, condition requirements and refund review.
Condition
The object must remain intact and undamaged
Returned items must be in their original, complete condition and safely packed for the return journey. We may be unable to accept an item that has been damaged after delivery.
Return shipping
Customer responsibility for non-quality returns
Return shipping costs for non-quality returns are paid by the customer. MEORIN does not currently offer free return shipping.
Return destination
Shenzhen, China
Approved returns are sent to our return address in Shenzhen, China. Please do not send an item before receiving return instructions and the confirmed address from our support team.
Refund review
Processed after inspection
Once the returned item arrives, it will be inspected. An approved refund is then processed to the original payment method. Bank processing times may vary.
Arrived damaged?
Use our damaged-items process
Ceramic damage in transit is handled separately from a non-quality return. Contact support@meorin.com as soon as possible with clear photographs so the case can be reviewed.