Support

Damaged Items

Ceramic is inherently fragile. If your object arrives damaged, contact us as soon as possible so we can review the shipment carefully and respond appropriately.

First step

Email support@meorin.com

Please contact us promptly with your order number. We recommend submitting the initial report within 12 hours of receipt whenever possible, as early documentation helps us review transit damage.

If more time has passed, contact us anyway. Each case is reviewed reasonably and individually.

Documentation

What to include

Photographs of the outer and inner packaging
A photograph showing the entire object
Close photographs of the damaged area
A short video, if movement or hidden damage needs to be shown

Please keep the object and all packaging until the review is complete.

Case review

A response based on the circumstances

After reviewing the order and documentation, MEORIN may offer a replacement, partial refund or full refund according to the specific circumstances and store policy.